Head of Business Unit
The challenge
The client approached us to support in enhancing capabilities to their FSM solution to target multiple field-service organizations (Servicers), both Enterprise and SMBs. The enhancements would need end-customers (users) of Servicers to easily create, track and reschedule their ServiceOrder and maintain profile of all service interactions; and Servicers to customize and scale their FSM service delivery meeting their real-time functions.
The solution
Multiple SaaS-based responsive-design portal solutions to address enhanced capabilities and incorporate efficiency in various FSM components like management of ServiceOrder, Workforce, Contract, Dispatch and Scheduling optimizations, and Tech Mobility solutions. These solutions are highly configurable architecture, built for integrations into both clients' FSM backend system like Claims, Logistics, Inventory, Analytics, and external systems like Payment, QuickBook and the likes.
These cross-browser portals enable users, a seamless feedback-based experience in solving their Service requests. The portal management features enabled Servicers to customize banding, structure workorder flows, re-use existing templates, integrations to notification channels and other backend systems. The client's portal supported multi-tenant capabilities to address growing needs of this market globally.
About the customer
A market leader in Field Service Management (FSM) software company focused in providing exceptional customer experience and significant operational efficiency to many of their field-service organizations globally.
Business benefits
Next-Gen UI
The portal solution has Next-Gen UI designs to meet current market needs of consistent UI experience with cross-browser,cross-device support.Scalable, portal design solutions for multiple industries.
Scalable capabilities
It allowed easy customization to multiple managed-network contracted backend system to monitor and manage ServiceOrder.
Real-time configuration
Enabling capabilities to configure real-time notification channels and analytic services for on-demand and rapid field-service delivery, enabling their products to embrace FSM market’s future trends.